Project Gallery.

Privacy Policy

Manders Plumbing & Gas Fitting is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect personal information when you interact with us, including through our website.

In this Privacy Policy, we, us or our refers to Manders Plumbing & Gas Fitting.

Personal information we collect

The types of personal information we may collect include:

• your name;

• your contact details, such as email address, telephone number and address;

• your location information, such as suburb or postcode;

• details of plumbing or gas services you have requested, received or enquired about, and our communications with you;

• website usage information, including browser type, device information, IP address, pages visited, session data and general location data;

• information collected through cookies and analytics tools; and

• any other information you voluntarily provide to us.

We may collect personal information directly from you or, in some circumstances, from third parties (for example, property managers or referral partners).

How we use your personal information

We may collect, hold, use and disclose your personal information for purposes including:

• providing plumbing and gas services;

• responding to enquiries and communicating with you;

• booking, managing and administering jobs;

• internal record keeping and business administration;

• improving our website, services and customer experience;

• analytics and business development;

• marketing our services (where permitted by law); and

• complying with legal and regulatory obligations.

Disclosure of personal information

We may disclose your personal information to:

• employees and contractors engaged in delivering our services;

• third-party service providers, such as IT support, website hosting, data storage, analytics, marketing or payment providers;

• professional advisers (such as accountants or legal advisers);

• regulatory authorities or law enforcement where required by law; and

• other parties where necessary to provide our services or protect our legal rights.

Some third-party providers may store data outside Australia (for example, Google Analytics). By providing your personal information, you consent to this overseas disclosure.

Your rights and choices

Access and correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete or out of date. In some circumstances, we may refuse access as permitted by law.

Marketing communications

You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe option provided in communications.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us with details of your concern. We will investigate and respond in writing within a reasonable timeframe.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure using physical, electronic and managerial safeguards.

While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and analytics

Our website may use cookies and similar technologies to improve functionality and analyse website traffic. Cookies do not personally identify you but may be linked to personal information if you choose to provide it.

We may use third-party analytics tools such as Google Analytics to collect and analyse website usage data.

You can choose to disable cookies through your browser settings, however this may affect how the website functions.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and this Privacy Policy does not apply to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and we encourage you to review it periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Manders Plumbing & Gas Fitting
📞 0415 905 152
📧 luke@mandersplumbing.com.au